Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and/or unused and in its original packaging. Unfortunately, due to the nature of these products, opened and/or used products cannot be accepted.

To start a return, you can contact us at CustomerService at lusciouskincare dot com or using our Contact Us page. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at CustomerService at lusciouskincare dot com, or using our Contact Us page. 

Damages and Issues With Your Product

Please inspect your order upon reception and contact us immediately if the item is defective, spoiled, expired, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.